THE RETURN PROCESS
To expedite the handling of your return, please ensure that the Return Authorization Form is properly completed and included with your return. We recommend using the original packaging to return the product. Once the item is received we will process return/exchange. We do not issue return postage or labels; it is your responsibility to pay for the shipping of damaged/defective product(s). You may use the carrier of your choice, but we strongly recommend using a traceable and insured form of delivery. Please retain the tracking number for your records. We cannot be responsible for packages lost in transit without proof of tracking. We recommend retaining a copy of the Return Authorization Form for your own records.Hughes Return Authorization Form
Ship your return to the following address:
908 South 8th Street, Suite 500
Louisville, KY 40203
Once your return is received, your refund or exchange will be processed within 10 business days. You will receive a confirmation email when your return has been processed. Once your return has been processed, a refund may take up to 7-10 days to appear on your account, depending on your bank or credit card issuer.
For a product to be eligible for return/exchange, the following conditions must apply:
The issue must be reported to Hughes Environmental within 7 days of your receipt of product.
Hughes Environmental must be contacted immediately if products are damaged as a result of shipping
A detailed description of the damage must be provided to the Customer Care team
Product(s) is returned in the condition it was received
NOTE: We are unable to assist with items that arrived broken, missing items, and missing packages outside of the 7-days return/exchange policy timeframe and without a photo of the broken items and/or package. Life Safety Services, LLC is not liable for missing packages with confirmed delivery by courier.